An audit is a systematic evaluation of an organization's processes, systems, or products to ensure they meet specific standards. While the focus may vary, audits typically follow five key stages: planning and preparation (defining scope, objectives, and criteria), assessment and data collection (reviewing materials and documenting findings), analysis and evaluation (comparing issues to standards and prioritizing), reporting and action plan (providing recommendations), and follow-up and implementation (making and monitoring improvements).

The main result of an audit is a detailed report highlighting key findings and recommendations. It includes the scope, an executive summary, findings with supporting data, an analysis of the issues, and actionable recommendations. The report concludes with a final assessment, providing a clear guide for improvements and risk management.

To prioritize areas in an audit, we use methods like weighted scoring, the value vs. effort matrix, and the MoSCoW method, all based on business goals and audit objectives. We also focus on business alignment and user impact. Key areas assessed include accessibility, user flow, error handling, design responsiveness, and security, ensuring a smooth, inclusive, and secure product.

To make use of audit results, start by prioritizing issues based on severity, impact, and ease of fixing. Then, create an action plan with tasks, responsibilities, and deadlines. Share findings with the team, showing how improvements align with business goals. Implement and test changes using A/B or usability testing, while tracking KPIs. Finally, keep improving by gathering feedback and doing mini audits to catch new issues early.

Running an audit has its challenges, like unclear goals, limited user data, or bias in analysis. Sometimes, stakeholders resist changes, or there’s not enough time and resources for deep testing. It can also be tough to measure improvements right away, and accessibility or edge cases might get overlooked. To tackle these, set clear goals, use a variety of data sources, mix internal and external perspectives, prioritize key issues, and ensure accessibility is tested properly.

Of course! Our job doesn't end with delivering the audit results. If you'd like, we can assist you in implementing those results in a variety of ways to ensure success.